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Campaign Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Campaign Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste (Unlicensed)
Nov 15, 2021
1 min read

Overview / Description

The Campaign Details Dashboard provides details around the performance of campaigns in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Campaign Details for Viewer access.

Creator

This section covers Campaign Details for Creator access.

Datablock used:

Measures and Measure Groups used:

  • Sum

    • Abandon Rate

    • Attempts

    • Connection Ratio

    • Number of Connections

    • Outstanding Calls

 

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