Abandoned Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Abandoned Details Dashboard provides details around abandoned calls in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Abandoned Details for Viewer access.

Creator

This section covers Abandoned Details for Creator access.

Datablocks used:

Measures and Measure Groups used:

  • KPIS

    • Aban 000-030

    • Aban 030-060

    • Aban 060-120

    • Aban 120-999

    • Aban 999+

  • Predefined Measures

    • nOffered Count

    • tAbandon Count