Disconnection Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Disconnection Details Dashboard provides details around disconnected calls in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Disconnection Details for Viewer access.

Creator

This section covers Disconnection Details for Creator access.

Datablock used:

Measures and Measure Groups used:

  • Default

    • callsegments Count