Wrap-Up Code Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Wrap-Up Code Details Dashboard provides details around Wrap-Up Codes in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Wrap-Up Code Details for Viewer access.

Creator

This section covers Wrap-Up Code Details for Creator access.

Datablock used:

Measures and Measure Groups used:

callsegments_emite (Index)

  • Custom Measures

    • Wrap Up Segment Count

wrapupcodehistory_emite (Index)

  • Predefined Measures

    • tHandle Count