Grid Wallboard (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Grid Wallboard provides a very simple grid layout to highlight key metrics in the contact center. It is designed to be displayed on a TV Wallboard.

Viewer

This section covers Grid Wallboard for Viewer access.

Creator

This section covers Grid Wallboard for Creator access.

Highlights:

  • Personalize the layout of the wallboard by drag-and-dropping the datablocks around on the page

  • Choose from a wide range of contact center metrics to display

  • Set your own color and audio threshold alerts on each specific datablock

Datablocks used:

Measures and Measure Groups used:

agentobservations_emite (Index)

  • Custom Measures

    • Logged-In Agents Count

    • Logged-In Agents % Interacting

  • Presence KPIs

    • Org On Queue

  • Routing Status

    • Interacting

queuehistory_emite (Index)

  • Trend Measures

    • Today Grade of Service

    • Today Answered Count

    • Today Abandoned Count

    • Today Offered Count

queueobservations_emite (Index)

  • Custom Measures

    • Voice Interactions Waiting

agenthistory_emite (Index)

  • Custom Measures

    • Average Talk Complete time

    • Average Hold Complete time

    • Average ACW time

  • Predefined Measures

    • tTalk Max

    • tWait Max

    • tACW Max