Adherence Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Adherence Details Dashboard provides details around the adherence of agents in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Adherence Details for Viewer access.

Creator

This section covers Adherence Details for Creator access.

Datablock used:

Measures and Measure Groups used:

  • Average

    • EndOffsetSeconds Avg

    • StartOffsetSeconds Avg

    • ConformancePercentage Avg

    • AdherencePercentage Avg