Composition of an eMite Page

Report Query

The eMite Report Query is the format used for all queries made against the data store. If a query can be written in this format, it can be presented within an eMite dashboard. There are four elements which are used by the query to define the results.

eMite Report Query

(Measures) BY (Dimension) FOR (TimeRange); WHERE (Filters)

Report Query Element	Description

Report Query Element	Description
Measure	Selecting a measure element is mandatory. This is any measurable dimension in the Index, e.g. Count of Interactions or Sum of Status Time. Some measures are predefined by the data source, while others are customized by eMite KPI definitions.
Dimension	Selecting a dimension element is optional. This is any defining dimension in the Index, e.g. Agent Name or Media Type. Categories are almost always predefined by the data source.
Time Range	This is the date range of records in the selected Index. By default, a report will present records in the range of “All Time”. This range can be applied either as a Filter (see below) or via external filter datablock after the report has been created.
Filter	Selecting a filter element is optional. This is any granular members of a category dimension in the Index, e.g. Media Type = voice. Filters are always applied as MUST INCLUDE; multiple filters are considered as selected with an AND operator.