Agent Evaluation Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Agent Evaluation Details Dashboard provides details around evaluations in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Agent Evaluation Details for Viewer access.

Creator

This section covers Agent Evaluation Details for Creator access.

Datablock used:

Measures and Measure Groups used:

  • Sum

    • NevaluationsCount Sum

  • Average

    • NevaluationsCount Avg

    • OtotalscoreSum Avg

    • OtotalscoreMax Avg

    • OtotalscoreMin Avg

    • OtotalscoreSum Avg