Interaction Details (Genesys Cloud (PureCloud)-OOTB Dashboard)

Owned by Arielle Kaye Odeste
Nov 15, 2021
1 min read

Overview / Description

The Interaction Details Dashboard provides details around interactions in the contact center. It is designed to be used within the PureCloud user interface.

Viewer

This section covers Interaction Details for Viewer access.

Creator

This section covers Interaction Details for Creator access.

Datablock used:

Measures and Measure Groups used:

callsegments_emite (Index)

  • Custom Measures

    • System Offered Count

    • % System to Ivr

    • % Ivr to Acd

    • % ACD Disconnected

    • ACD Disconnected Count

agenthistory_emite (Index)

  • Predefined Measures

    • tTalk Count