Command Center Wallboard (Genesys Cloud (PureCloud)-OOTB Dashboard)

Highlights:

• Configure your own announcement message at the top of the page to alert agents to important company information

• Compare today's Service Level (GoS), Calls Offered, ASA, and Abandoned Calls with yesterday's trend and the Same Day Last Week (SDLW) trend

• Define your own Queue Performance Score allowing you to measure success in your own way

• See real-time Agent Status information and be alerted when agents spend too much time in one state

• See near real-time information around Calls Waiting, Calls Answered, Longest Wait Time, and Average Wait Time

Datablocks used:

• Text Editor

• Status

• Gauge

• Cube Report - Line

• Drillthrough - Realtime Data