Unable to log into the Snare Server

Owned by Carlos Osorio
Nov 12, 2020
1 min read


SUMMARY

Aug 18, 2015

Symptoms

When connecting to the Snare Server via a web browser, the user is unable to successfully log in.

Recommended

  1. Connect to the Snare Server via a web browser and log in as Administrator. If this is possible, proceed to the following steps, otherwise skip to Step 5 below.

  2. Check whether the user is defined by selecting the 'User Administration' objective in 'System -> Administrative Tools'.

  3. If the user is defined, then the password is likely to be incorrect. Change the password, and try to log in again using the user's new password.

  4. If Active Directory is being used for authentication, then the user's password will need to be checked on the AD server. Check the 'User Administration' objective, to see whether AD is being used the authentication source. This will indicate whether Active Directory (AD) is being used, and hence whether this is the problem. Please note that if AD is being used, the user must be defined in BOTH the Snare Server and AD.

  5. If the Administrator user cannot log in, use 'SSH/putty' to log in to the Snare Server as the user 'snare'. Reboot the Snare Server, and attempt to log in as 'Administrator' once more.

  6. If you still cannot log in as the 'Administrator' user, use 'SSH/putty' to log into the Snare Server as the user 'snare'. You can change the password for the Administrator account from this interface.