Cannot access SAM via the browser

Owned by Carlos Osorio

Last updated: Nov 13, 2020

1 min read

SUMMARY

Feb 27, 2017

The Snare Agent Manager (SAM) may be accessed via a web browser from the local machine at https://localhost:6261/.

If you cannot access this page then check the following:

Check the SAM service is running (via Services, check Snare Agent manager is started)
- Check the tcp port is open? Execute netstat -na | find "6261" You should see a TCP connection on 6261 there.
- Check the minimum browser requirements:
  - Windows - Internet Explore 9+,Chrome (latest),Firefox (latest)
  - OSX - Safari (latest),Chrome (latest),Firefox (latest)
  - iPad - Safari (latest)
  - If you are using Microsoft Edge see the Knowledge Base article for further information Using Snare Windows agents on systems with Microsoft Edge browser.