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Abandoned Calls Details (Amazon Connect v2 - OOTB Dashboard)

Abandoned Calls Details (Amazon Connect v2 - OOTB Dashboard)

Owned by MEENA THEEBAN
Last updated: Jun 15, 2022 by Arielle Kaye Odeste (Unlicensed)
1 min read

Overview / Description

The Abandoned Calls Details Dashboard provides details around abandoned call details in the contact center.

Viewer

This section covers Abandoned Calls Details for Viewer access.

Creator

This section covers Abandoned Calls Details for Creator access.

Datablock used:

Measures and Measure Groups used:

emite_awsconnectcontacttrace (index)

  • Custom Measures

    • Abandoned Calls

    • Offered Calls

 

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