Disconnection Details (Amazon Connect v1 - OOTB Dashboard)

Owned by MEENA THEEBAN
Last updated: Jun 15, 2022 by Arielle Kaye Odeste
1 min read

Overview / Description

The Disconnection Details Dashboard provides details around disconnected calls in the contact center.

Viewer

This section covers Disconnection Details for Viewer access.

Creator

This section covers Disconnection Details for Creator access.

Datablock used:

Measures and Measure Groups used:

queuemetrics_daily (index)

  • Predifined Measures_Sum

    • Contacts abandoned

    • Contacts agent hung up first