Operational Visibility Dashboard (Amazon Connect v1 - OOTB Dashboard)

Overview / Description

The Operational Visibility Dashboard provides both high-level and drill-down details of queues in the contact center.

This section covers Operational Visibility Dashboard for Viewer access.

This section covers Operational Visibility Dashboard for Creator access.

Datablocks used:
Gauge Cube Report - 3D Column, Line Graph, Grid View, Column chart (with drilldown enabled) Date Picker Dimension Filter Drillthrough Datablock Group
Measures and Measure Groups used:
queuemetrics (index)
Predefined Measures_Sum Contacts handled Contacts abandoned Contacts handled incoming Contacts handled outbound Contacts transferred in Contacts transferred out	Custom Measures % Answered % Abandoned