Operational Visibility Dashboard (Amazon Connect v2 - OOTB Dashboard)


Overview / Description

The Operational Visibility Dashboard provides both high-level and drill-down details of queues in the contact center.


Viewer

This section covers Operational Visibility Dashboard for Viewer access.


Creator

This section covers Operational Visibility Dashboard for Creator access.

Datablocks used:

Measures and Measure Groups used:

queuemetrics (index)

  • Predefined Measures_Sum

    • Contacts handled

    • Contacts abandoned

    • Contacts handled incoming

    • Contacts handled outbound

    • Contacts transferred in

    • Contacts transferred out

  • Custom Measures

    • % Answered

    • % Abandoned