Status (Datablocks)

1 Overview / Description
2 Common Use Case
3 Add Status to a Page
4 Choose Datasource for Status
5 Status UI Controls
- 5.1 Change Type
6 Status Functionalities

Overview / Description

Status datablock allows you to display a single measure.

Common Use Case

Status datablock is commonly used where a wallboard or dashboard wants to draw attention to a single specific measure.

Add Status to a Page

1. Select the page where you want to add a datablock. In this example, Training Demo page is selected.

2. From Edit Page menu, select Add Content.

The Add Content setting will display.

3. Input the number of datablocks you want to add to the page, then click Add.

The Select Datablock sub-setting will display.

4. Select Status from the datablock options.

5. Update the Datablock Title, Status Types, and Datablock Style accordingly.

6. Click Add.

The added datablock will display on the page.

7. Under Edit Page menu, select Save Page to save the datablock in the page.

Once the changes have been saved, a success message will display on the top right corner of the screen.

Choose Datasource for Status

The Status datablock is blank by default upon adding it to the page and needs to have a data source.

1. On the datablock header, click the Choose Datasource icon.

The Choose DataSource setting will display.

2. Select a datasource to display on the datablock.

There are 5 options in selecting a data source for the datablock.

Select Report - Use this option when you have already created a report under a report set.

Select a report set (first drop-down), then select the desired report (second drop-down). It is ideal for single metric cube reports. This also represents last measure on X-Axis for multiple values.

Metric Tree - Select this option to list all metrics available in the metric tree. This represents the last polled measure according to adapter. This option is not applicable for PureCloud, PureConnect, or PureEngage customers.

From Measure - Use this option to display value from a measure or a KPI. You can even apply dimension filter to it.

Static - Any value entered under Current Value field will be displayed and this needs to be changed every time manually. This is ideally used for quick mockups.

Real-time - This option is used to display real-time data.

eMite version v7.0.9 and below:

Select a message group from Message Group dropdown options.
Select a measure from the Measure dropdown options.
Input a text in Filter field to filter value for primary key field in the message content.
- Note: The format for filtering is <Dimension Name>:<Dimension Member 1>,<Dimension Member 2>,<Dimension Member 3>

eMite version v7.1 and above:

Select a message group from Message Group dropdown options.
Select an aggregation from the Aggregation dropdown options.
- <blank>, Count and Sum are the three options under the dropdown:
  - Use <blank> if no aggregation is required.
  - Use Count to show number of rows of realtime messages. This can be useful to show number of available agents for example.
    - Note: Selecting 'Count' in the Aggregation dropdown will make the Measure dropdown disabled.
  - Use Sum to show the total sum of count measure values. This can be useful to show the total number of calls waiting across multiple queues.
    - Note: Measure is required when 'Sum' is selected in the dropdown.

In v7.1, Realtime Messaging Sum Aggregation supports only Numeric Measures.

Select a measure from the Measure dropdown options.
Input a text in Filter field to filter value for primary key field in the message content.
- Note: The format for filtering is <Dimension Name>:<Dimension Member 1>,<Dimension Member 2>,<Dimension Member 3>

In this example, the data source will be selected From Measure.

The Status will display according to the selected data source.

To filter the displayed status by date,

3. On the datablock header, click the Time Config icon.

The Date Picker window will display

4. Select a date filter from the dropdown options.

5. Click Ok.

The displayed data on the status datablock will update according to the selected date filter.

The applied date filter on the status datablock is displayed on the datablock’s header.

6. Under Edit Page menu, select Save Page to save the datablock in the page.

Status UI Controls

Change Type

Change Type allows you to change the display mode. The default display mode is Status.

To learn more about the other cube report UI controls, go to UI Controls.

Status Functionalities

Trend (TrendKPI)

In this example, we are trying to show the % of abandoned calls.

This whole datablock is used to show the current percentage of abandoned calls for the current month which is Oct 2018 and the trend in comparison to the previous month. The color of Status, its border, and up/down arrow is linked to the KPIs defined.

TrendKPI is configured as SUM(A) / SUM(B) *100 in KPI admin dashboard, the trend value is calculated based on (SUM(A) -SUM(B) )/SUM(B) *100
trendvalue >0 trend up
trendvalue <0 trend down
trendvalue =0 no trend

0.07 - represents the percentage
37.5% with up arrow - indicates the trend (% increase from previous month)
Oct 2018 - report member associated with the current value

Child Server Status

Here we are trying to show child server status as well for a particular Metrics. In order to do this, use metric as the data source as below.

When clicking on the status icon, the status color is propagated from all the children, and it will show the child metric status in the popup. The child metrics are getting from the metric service model.

Alarm On Threshold Breach

In addition to color and image threshold, sound threshold is supported as well. It can sound an alarm if the value of a status is within the defined threshold range.

You can choose or upload a mp3 file by clicking the folder icon in the screenshot. An alarm option can be set in combination with either color or an image. You can stop the sound by clicking on the alarm icon in the status datablock.

Link to a Map
There are measure and report link types for status data block. To see these link types, dimension data source should be used for map.

Measure linktype will send measure and filters to map. Report linktype will only send filters.