Server Sizing Guide for eMite for PureConnect
- Ronald Tsang
- Arielle Kaye Odeste
Overview
This T-Shirt sizing guide provides server specs with maximum capable break points.
These are maximum capable break points, so there's capability to shift the break points with certain sacrifices/costs.
For example, you could double the number of interactions per day, but half the retention period, and still have the same server specifications.
Minimum Single Server Specifications
Minimum Single Server Specifications for eMite overall, assuming no/little data is stored on eMite:
Specification | Value |
|---|---|
CPU | 2 X 1.56GHz (2 Core) |
RAM | 4GB |
Disk | 70GB |
T-Shirt Sizing Guide
Small Size Specifications
Specification | Value |
|---|---|
CPU | 4 X 1.56Ghz (4 Core) |
RAM | 8GB |
Disk | 100GB |
Break Points
Statistic | Break Point |
|---|---|
Number of Agents | 150 |
Number of Queues | 15 |
Number of Interactions Per Day | 300 |
Retention Period (Days) | 365 |
Wallboard Accounts | 5 |
Medium Size Specifications
Specification | Value |
|---|---|
CPU | 8 X 1.56Ghz (8 Core) |
RAM | 16GB |
Disk | 150GB |
Break Points
Statistics | Break Point |
|---|---|
Number of Agents | 150 |
Number of Queues | 15 |
Number of Interactions Per Day | 1100 |
Retention Period (Days) | 365 |
Wallboard Accounts | 8 |
Large Size Specifications (Enterprise Level) Multi-Server
The location of specific services can vary and change the breakpoints. Software and OS would play parts in optimizing the performance of these environments.
In addition to server specification, network performance can play a part associated to the performance of the application.
Server 1
Specification | Value |
|---|---|
CPU | 8 Core |
RAM | 8GB |
Disk | 80GB |
Server 2
Specification | Value |
|---|---|
CPU | 4 Core |
RAM | 16GB |
Disk | 150GB |
Break Points
Statistics | Break Point |
|---|---|
Number of Agents | 300 |
Number of Queues | 30 |
Number of Interactions per Day | 1100 |
Retention Period (Days) | 720 |
Wallboard Accounts | 15 |