Licenses Available

If the licenses are available the last key area to check before escalating the issue to consulting/DEV is the authentication key.

Check the auth key in SAM.

Ask the customer to navigate to SAM, click the settings menu then select general.

Open

Ask the user to click on the eye symbol show above to view the key, then ask them to copy this key.

Open

Once the is copied, please ask the customer to log into the effected agent and navigate to the access menu

Then paste the copied auth key into the Snare Agent Manager Authentication Key box:

Once done, click the Change Configuration button and restart the agent.