Escalate to Consulting/Development

Before escalating to either Consultanting/Development please collect the below details.

Snare agent:

1. Steps followed

2. screenshots of the issue if relevent

3. Agent Version

4. Operating system e.g. Windows/Linux

5. debug log

SAM:

1. Central SAM or standalone SAM

2. Debug log

3. Screen shots

4. Steps followed.

Central: