Escalate to Consulting/Development

Owned by tlapham
Jun 11, 2024
1 min read

Before escalating to either Consultanting/Development please collect the below details.

 

Snare agent:

  1. Steps followed

  2. screenshots of the issue if relevent

  3. Agent Version

  4. Operating system e.g. Windows/Linux

  5. debug log

SAM:

  1. Central SAM or standalone SAM

  2. Debug log

  3. Screen shots

  4. Steps followed.

Central:

 

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