Troubleshoot network connectivity

Owned by tlapham
Last updated: Jun 12, 2024
1 min read

If the SAM details are correct within the agent , the issue is most likely a network issue.

ping test:

Please ask the customer to ping the SAM server

ping 192.168.1.1

*replace the ip address above with the customers SAM ip.

 

 

Was the ping successful?

Yes

image-20240611-081925.png

 

No

 

image-20240611-082011.png

 

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