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If the destination details are configured and the user confirmed they’re correct try pinging the destination.

ping test:

Please ask the customer to ping the SAM server

ping 192.168.1.1

*replace the ip address above with the customers destinatioin ip.

Was the ping successful?

Yes

image-20240611-081925.png

 

No

 

image-20240611-082011.png

 

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