What is the eMite Premium Application for PureCloud?
The eMite Premium Application automates the configuration within PureCloud to support the eMite integration. The following items are created automatically in the customer's PureCloud Org:
1 x PureCloud Role - to define access permissions for eMite
3 x PureCloud Groups - to control user access to the eMite dashboards
3 x PureCloud OAuth Clients - to allow eMite to connect to the PureCloud Org for real-time data, historical data and Single-Sign-On (SSO) purposes
All of the above details are then sent automatically to the eMite provisioning team. The eMite instance is then provisioned and integrated with the customer's PureCloud Org, and the first poll of data is initiated.
Provisioning of eMite may take up to 48 hours due to the time it takes to on-board historical data from the PureCloud org – so if the eMite dashboards are not available yet, please check back later!
How do I install the eMite Premium Application?
Prerequisites
In order to install the eMite Premium Application you must;
Have purchased eMite via Genesys or a Genesys re-seller (not directly from eMite).
Have the eMite subscription / product enabled within your PureCloud Org
Have administrator access to your PureCloud Org in order to be able to install the eMite Premium Application
For more information on purchasing premium applications, please visit the PureCloud Resource Center: https://help.mypurecloud.com/articles/what-are-premium-applications/
Installation
1. Log into your Genesys Cloud organization
2. Click Admin from the top menu bar
3. Click Integrations
4. Click the Add Integration button
5. Click Install on the eMite card
6. Read the eMite Terms of Service and agree by ticking the box and clicking Yes.
You must agree to the Terms of Service to continue the premium app installation.
7. Click Add Role
8. Select Add Permission to Existing Role, search for PureCloud User, select PureCloud User and then click Save
9. Activate the eMite Premium Application by clicking the Inactive toggle so that it changes to show Active, then click Save
10. Refresh your browser session. You can press the f5 key on your keyboard, or reload the web page.
11. Navigate to the eMite application under the Apps menu in the top menu bar. Click eMite and then click Start
12. Review the installation details and click Install
13. Congratulations, your PureCloud org has been configured for eMite! You should see this screen below
14. You now need to add users to the appropriate eMite groups in order to control access to the eMite dashboards. Instructions for doing this are available here.
Provisioning of eMite may take up to 48 hours due to the time it takes to on-board historical data from the PureCloud org – so if the eMite dashboards are not available yet, please check back later! You can access the eMite dashboards under the Apps menu within PureCloud.
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