HOW TO: Install the eMite Premium Application for PureCloud

Overview

The eMite Premium Application automates the configuration within PureCloud to support the eMite integration. The following items are created automatically in the customer's PureCloud Org:

• 1 x PureCloud Role - to define access permissions for eMite

• 3 x PureCloud Groups - to control user access to the eMite dashboards

• 3 x PureCloud OAuth Clients - to allow eMite to connect to the PureCloud Org for real-time data, historical data and Single-Sign-On (SSO) purposes

All of the above details are then sent automatically to the eMite provisioning team. The eMite instance is then provisioned and integrated with the customer's PureCloud Org, and the first poll of data is initiated. 

Installing eMite Premium Application

Pre-requisites

• Have purchased eMite via Genesys or a Genesys re-seller (not directly from eMite).

• Have the eMite subscription / product enabled within your PureCloud Org

• Have administrator access to your PureCloud Org in order to be able to install the eMite Premium Application

For more information on purchasing premium applications, please visit the PureCloud Resource Center: https://help.mypurecloud.com/articles/what-are-premium-applications/

Installation

1. Log into your Genesys Cloud organization.

2. Select Admin from Genesys Cloud main menu.

Open

3. Under Integrations, click Integrations.

Open

4. Click Add Integration.

5. Click Install on the eMite card.

6. Read the eMite Terms of Service. Tick the I Agree checkbox, then click Yes.

7. Click Add Role.

8. Select Add Permission to Existing Role.

9. Search for “PureCloud User”, the select PureCloud User.

10. Click Save.

11. Click the Inactive toggle to activate the eMite Premium Application and show Active.

12.Click Save.

13. Refresh your browser session. You can press the F5 key on your keyboard, or reload the web page.

14. Navigate to the eMite application under the Apps menu in the top menu bar. Click eMite and then click Start.

15. Review the installation details and click Install.

Congratulations, your PureCloud org has been configured for eMite! You should see this screen below.

You now need to add users to the appropriate eMite groups in order to control access to the eMite dashboards. Instructions for doing this are available here.