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What is the eMite Premium Application for PureCloud?
The eMite Premium Application automates the configuration within PureCloud to support the eMite integration. The following items are created automatically in the customer's PureCloud Org:
1 x PureCloud Role - to define access permissions for eMite
3 x PureCloud Groups - to control user access to the eMite dashboards
3 x PureCloud OAuth Clients - to allow eMite to connect to the PureCloud Org for real-time data, historical data and Single-Sign-On (SSO) purposes
All of the above details are then sent automatically to the eMite provisioning team. The eMite instance is then provisioned and integrated with the customer's PureCloud Org, and the first poll of data is initiated.
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Provisioning of eMite may take up to 48 hours due to the time it takes to on-board historical data from the PureCloud org – so if the eMite dashboards are not available yet, please check back later! |
How do I install the eMite Premium Application?
Prerequisites
In order to install the eMite Premium Application you must;
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1. Log into your Genesys Cloud organization
2. Select Click Admin from the top menu bar
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3. Select Click Integrations
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4. Click the Add Integrationbutton
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5. Click Install on the eMite card
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6. Read and agree to the eMite Terms of Service and agree by ticking the box and clicking 'Yes'
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Yes.
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You must agree to the Terms of Service to continue the premium app installation. |
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7. Click on 'Add Role'
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8. Select 'Add Permission to Existing Role', search for 'PureCloud User', Select 'select PureCloud User' and then click 'Save'
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9. Activate the eMite Premium Application by toggling clicking the 'Inactive ' toggle so that it changes to 'show Active', then click 'Save'
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10. Refresh your browser session. You can press the f5 key on your keyboard, or reload the web page.
11. Navigate to the eMite application under 'Apps → eMite' and click 'Start'the Apps menu in the top menu bar. Click eMite and then click Start
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12. Review the installation details and click 'Install'
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13. Congratulations, your PureCloud org has been configured for eMite! You should see this screen below
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