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As the ping was successful, please confirm that the port for SAM is open and available.

Please follow the steps below to check the port:

Please ask the customer to open a powershell/cmd window and use either telnet “IP ADDRESS OF SAM SERVER” 6262 or Test-NetConnection “IP ADDRESS OF SAM SERVER” - port 6262

Powershell:

image-20240607-091547.png

Command Prompt (Telnet may not be available as it is not enabled by default. if this is the case use the above.)

image-20240607-091605.png

Is the port open

Yes

CMD

image-20240611-082944.png

Powershell:

image-20240611-083143.png

No

CMD

image-20240611-083058.png

Powershell

image-20240611-083341.png