Requesting, Generating and Downloading Licenses

Depending on your accounts status there are a variety of ways that you can obtain licenses for SAM, Snare Enterprise Agents and Snare Server.

New customers can request initial evaluation licenses via intersectalliance.com.

Existing customers licenses are available via SLDM within the License section. Generation of all FULL licenses requires Key ID's. In the case that we're unable to determine the Key ID's that should be associated with a license, we'll place the license in a pending state. This results in licenses that are ready to be generated once we're supplied with the Key ID's of the system the license will be associated with. To check if any licenses are in a pending date go to Licenses > Action Required in your SLDM account.

Existing customers can request evaluation licenses via SLDM by navigating to Products | Try Now in the sidebar.

All valid licenses (evaluation and full) are available for re-download via SLDM.

Purchase Orders

When a Purchase Order has been submitted, we'll automatically generated evaluation licenses for the services requested. These evaluation licenses will be valid for a period matching the agreed payment period (usually 30 days). 

Once the Purchase Order has been finalised, we'll generate full licenses for the services requested. If we're unable to determine the Key ID's, we'll place these licenses into a pending state as described above. 

Upon generation the licenses will be available from your SLDM account.

Obsolete Licenses

In some cases we may generate licenses that obsolete previously generated licenses. When a license is installed that obsoletes other licenses, those other licenses will cease to function and will instead have their feature allowances replaced by the allowances on the new license.

Typically, obsoleting licenses will only be provided upon renewal or feature allowance adjustments.