Release Notes - Genesys Cloud Historical Adapter v2.10.1

Overview

This version includes performance enhancements on the callsegmenthistory_job module.

Product Enhancement

• CallSegmentHistory_Job Performance Improvement - Adapter polls and onboards data in parallel for faster performance. Alongside, we have improved the calculation of polling start date time depends on the adapter savepoint.

Bug Fix

• ESD-7673 PageSize config for CallSegmentHistory_job - New configuration, JobsApiPageSize, handles the time out error which adapter might encounter in organizations with high volume of data. It determines how much data is processed by the adapter from Genesys.