Release Notes - Amazon Kinesis Real-time v2.4.3.1

Owned by Arielle Kaye Odeste
Sept 18, 2023
2 min read

Overview

Following the previous version, further performance improvement is done on the adapter. This includes the implemention of MessagingAPI V3 for concurrent browser usage, creation of static data cache and stand alone application for agent polling function.

Product Enhancements

  • ESD-5488 CTRs Missing - In relation to the missing CTRs, MessagingAPI V3 was implemented to address the performance issue when there are concurrent users.

  • Move polling of agent function to a separate application - Agent polling functionality was moved from the adapter to a console application. This separation improves the processing of AgentEvent and CTR data, which is beneficial to organizations undergoing bulk agent migration.

Adapter Config

  • AgentUpdateIntervalTimeInMinutes
    Default value - 60
    Sets the frequency of agent lookup

Console Setting

  • UseSearchUsersFunction = <True/False>
    Default value - False
    Determines which API to use in agent polling

  • True - Agent Polling console app uses the "SearchUsers" API making agent polling faster.
    This requires customer to update the eMite IAM Role permission to include SearchUsers permission on the Amazon Connect instance.

  • False - Agent Polling console app uses the previous APIs - "ListUsers" and "DescribeUser". Since it uses two separate APIs to poll agent details, it is slower than using SearchUsers for agent polling.

AgentPollIntervalInHours

  • Default value - 1
    Dictates the frequency when to poll agents

  • Update AgentUpdateIntervalTimeInHours to be in Minutes - Converted the agent lookup interval from hours to minutes to make its frequency more flexible.
    AgentUpdateIntervalTimeInMinutes
    Default value - 60

  • Create process for AWS adapter to maintain static data - Created cache for static data to reduce the processing time of constructing static data on dashboard. This improves adapter performance especially when there are several deleted items in cache. When AgentEvent and CTR cache maintenance triggered, cache for static data follows.