Release Notes - Genesys Cloud Historical Adapter v2.8

Owned by Arielle Kaye Odeste
Feb 14, 2023
2 min read

Product Enhancements

  • Break down API for "/api/v2/analytics/conversations/details/query" into smaller chunks - Genesys implemented a limit of 100K records per call for API "/api/v2/analytics/conversations/details/query". Adapter checks for the number of records returned by the response. If it exceeds 100K, the interval is broken down to half and the polling is resumed.

  • Add “IsDeleted” column in QualityHistoryRawData index - Display IsDeleted field in QualityHistoryRawData to filter out deleted evaluations.

 

  • Issue on “Email” Column in AgentStatus - AgentStatus to display Email field for agent's email, and EmailState field for agent’s interaction state with an email.

Bug Fix

  • “Calls” should be the default value of CustomAttributeMediaTypes instead of voice - The current default value “voice” causes no custom attributes to onboard. The solution is to make “calls” default value of CustomAttributeMediaTypes.