Release Notes - Genesys Cloud Historical Adapter v2.2.2

Overview

Version 2.2.2 of Genesys Cloud Historical Adapter includes enhancements and bug fixes.

Custom attributes for non-voice media types - Custom attributes can be onboarded as part of Call Segments index for non-voice media types (e.g., chat, email). This feature was available already for voice media type. A configuration has been added that can be used to enable/disable the adapter from onboarding custom attributes for specific media types using the parameter CustomAttributeMediaType. Values accepted by CustomAttributeMediaType are either "all" or specific media types as comma-separated value (e.g., calls, chats, emails). This allows you to selectively onboard custom attributes as part of Call Segments index for one or more media types.

Fixed timed-out error returned from GenesysCloud SDK that resulted in Agent Status data not refreshing. The time-out configuration has been extended to 300 seconds to accommodate the time taken for the SDK to respond with the requested data.
Fixed an issue that was caused by polling queue membership data as part of Agent Status data. Queue membership polling has been separated from Agent Status data polling.
Fixed an issue that was stopping the onboarding of subsequent storage types (ex. sqlserver|elasticsearch) if the onboarding of first storage type failed when onboarding multiple storage types. The fix allows multiple storage types to be configured as part of adapter configuration and the adapter will continue with onboarding the storage types regardless of failure in onboarding any one or more storage types.

If configuration introduced in this release for custom attributes (refer item 1 in Enhancements above) is left empty or is not configured at all, then custom attributes will not be onboarded.