The Grid Wallboard provides a very simple grid layout to highlight key metrics in the contact center. It has been designed to be displayed on a TV Wallboard.
Highlights:
Personalize the layout of the wallboard by drag'n'dropping the datablocks around on the page
Choose from a wide range of contact center metrics to display
Set your own color and audio threshold alerts on each specific datablock
Datablocks used:
Measures and Measure Groups used:
queuebservations (Index)
Trend Measures
Today Calls Waiting
Predefined Measures_Sum
Agents online
Agents NPT
Agents available
Contacts in queue
emite_awsconnectcontacttrace (index)
Custom Measures
Offered Calls
Abandoned Calls
Handled Count
Transferred Out
Average Handle Time
ASA
Org Service Level
Outbound Calls
% Answered
Predefined Measures_Average
Average agent interaction duration
Average agent customer hold duration
Average agent after contact work duration
Predefined Measures_Max
Max agent interaction duration
Max agent after contact work duration
Max agent customer hold duration