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Trend Measures
Today Calls WaitingToday Longest Wait Time
Predefined Measures_Sum
Agents online
Agents NPT
Agents available
Contacts in queue
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Custom Measures
Offered Calls
Abandoned Calls
Handled Count
Transferred Out
Average Handle Time
ASA
Org Service Level
Outbound Calls
% Answered
Predefined Measures_Average
Average agent interaction duration
Average agent customer hold duration
Average agent after contact work duration
Predefined Measures_Max
Max agent interaction duration
Max agent after contact work duration
Max agent customer hold duration
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