Page Comparison

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The Disconnection Abandoned Calls Details dashboard provides details around disconnected calls abandoned call details in the contact center.

Datablock used:

• Status

• Cube Report

  • line, Stacked Column, Grid View

• Date Picker

• Dimension Filter

• Datablock Group

• Drillthrough

Measures and Measure Groups used:

queuemetricsemite_daily awsconnectcontacttrace (index)

• Predifined Custom Measures_Sum

  • Contacts abandoned

  • Contacts agent hung up firstAbandoned Calls

  • Offered Calls