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The Disconnection Details dashboard provides details around disconnected calls in the contact center.

Datablock used:

• Status

• Cube Report

  • Stacked Column, Grid View

• Date Picker

• Dimension Filter

• Datablock Group

• Drillthrough

Measures and Measure Groups used:

queuemetrics_daily (index)

• Predifined Measures_Sum

  • Contacts abandoned

  • Contacts agent hung up first