Page Comparison

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The Operational Visibility dashboard provides both high level and drill-down details of queues in the contact center.

Datablock used:

• Gauge

• Cube Report

  • 3D Column, Line Graph, Grid View, Column chart with drill-down enabled.

• Date Picker

• Dimension Filter

• Datablock Group

• Drillthrough

Measures and Measure Groups used:

queuemetrics (index)

• Predefined Measures_Sum

  • Contacts handled

  • Contacts abandoned

  • Contacts handled incoming

  • Contacts handled outbound

  • Contacts transferred in

  • Contacts transferred out

• Custom Measures

  • % Answered

  • % Abandoned