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Table of Contents
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Overview / Description

The Operational Visibility Dashboard provides both high-level and drill-down details of queues in the contact center.

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Viewer

Info

This section covers Operational Visibility Dashboard for Viewer access.

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Creator

Info

This section covers Operational Visibility Dashboard for Creator access.

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Datablocks used:

Measures and Measure Groups used:

queuemetrics (index)

  • Predefined Measures_Sum

    • Contacts handled

    • Contacts abandoned

    • Contacts handled incoming

    • Contacts handled outbound

    • Contacts transferred in

    • Contacts transferred out

  • Custom Measures

    • % Answered

    • % Abandoned

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