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changes.mady.by.user MEENA THEEBAN

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Table of Contents
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Overview / Description

The Operational Visibility dashboard Dashboard provides both high-level and drill-down details of queues in the contact center. Datablock .

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Viewer

Info

This section covers Operational Visibility Dashboard for Viewer access.

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Creator

Info

This section covers Operational Visibility Dashboard for Creator access.

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Datablocks used:

  • Gauge

  • Cube Report

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  • - 3D Column, Line Graph, Grid View, Column chart (with

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  • drilldown enabled

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  • )

  • Date Picker

  • Dimension Filter

  • Drillthrough

  • Datablock Group

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Measures and Measure Groups used:

queuemetrics (index)

  • Predefined Measures_Sum

    • Contacts handled

    • Contacts abandoned

    • Contacts handled incoming

    • Contacts handled outbound

    • Contacts transferred in

    • Contacts transferred out

  • Custom Measures

    • % Answered

    • % Abandoned