Content Comparison

This is a guide for integrating your Amazon Connect Instance with eMite.

...

Oveview of Stack Components

...

• EmiteDomain
  • AWS Elasticsearch Domain that will store data used by eMite such as the Contact Trace Records (CTRs) and Metrics, Observations
• EmiteAgentEvents
  • AWS Kinesis Stream that gets Agent Events data from Amazon Connect
• EmiteCtrFirehose
  • AWS Kinesis Firehose that will send CTR data from Amazon Connect to Elasticsearch
• EmiteCtrFirehoseRole
  • IAM Role that Kinesis Firehose will use
• EmiteCtrFirehosePolicy
  • IAM Policy with various permissions requird by Kinesis Firehose
• EmiteRole
  • IAM Role that eMite will use to get data from Kinesis Streams and Amazon Connect.
• EmiteKinesisPolicy
  • IAM Policy to allow read access to Kinesis Stream
• EmiteAmazonConnectPolicy
  • IAM Policy to allow read access to AmazonConnect instance
• EmiteCtrFailedRecordsBucket
  • AWS S3 Bucket that will store any CTR records that Firehose fails to send to Elasticsearch

Deploying the Stack

Login to your AWS Console using an AWS Administrator account.

• Go to CloudFormation > Stacks
• Click Create Stack
• Image Removed

Create Stack

• Prerequisite - Prepare Template
  • Select Template is Ready
• Specify Template
  • Select source as Amazon S3 URL
  • URL: https://emite-configfiles.s3-ap-southeast-2.amazonaws.com/public-download/cloudformation-templates/latest/EmiteForAmazonConnect-SaaS
• Click Next

...

Specify Stack DetailsLoad the eMite Cloudformation template on the console

• On the eMite Onboarding page, under Step 1, click the Cloudformation URL Link
• This will take you to your cloudformation console on the same region as your amazon connect instance.
  • This also automatically loads the eMite cloudformation template, as well as load some default parameters.

Define Stack Parameters

• Stack Name
  
  • Input your preferred stack name
  • E.g. emite-amazonconnect-stack
• Parameters
  • AgentEventsStreamName
    • Name of the Agent Events Kinesis stream. You can leave this as default
    • Default: connect-agentevents
  • AmazonConnectInstanceARN
    • Open a new console window and go to Amazon Connnect > select your Amazon Connect instance
    • On the overview tab, copy the Instance ARN
    • 
  • CtrFirehoseName
    • Name of the Firehose used for sending CTR data from Amazon Connect to ElasticsearchConnect to Elasticsearch.
    • You can leave this as default
    • Default: connect-ctrfirehose
  • ESDomainName
    • Name of the elasticsearch domain. You can leave this as default
    • Default: emite-kinesis-connect
  • CustomerID
    • Autogenerated Unique Customer ID provided by eMite
    • You can find this on the registration page.Please don't change this value
  • EmiteAccountID
    • eMite AWS Account ID, you can find this on the registration page.
    • Please don't change this value
  • EmiteIP
    • Autogenerated eMite Server IP, you can find this on the registration page.
    • Please don't change this value
• Click Next

Configure Stack Options

...

• Go to Amazon Connnect > select your Amazon Connect instance
• Go to Data Streaming
  • Tick Enable data streaming
  • Contact Trace Records
    • Select Kinesis Firehose
    • Select connect-ctrfirehose
  • Agent Events
    • Select Kinesis Stream
    • Select connect-agentevents

Complete Registration / Send data to eMite team

...