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Overview / Description

The Abandoned Calls Details Dashboard provides details around abandoned call details in the contact center.

Viewer

This section covers Abandoned Calls Details for Viewer access.

Creator

This section covers Abandoned Calls Details for Creator access.

Datablock used:

  • Status

  • Cube Report - Line, Stacked Column

  • Date Picker

  • Dimension Filter

  • Drillthrough

  • Datablock Group

Measures and Measure Groups used:

emite_awsconnectcontacttrace (index)

  • Custom Measures

    • Abandoned Calls

    • Offered Calls

  • No labels