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If you make any changes to these group names, please contact ","type":"text"},{"text":"emitesupport@prophecyinternational.com","type":"text","marks":[{"type":"link","attrs":{"href":"mailto:emitesupport@prophecyinternational.com"}}]}]}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"text":"User Integration Checkpoint","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"All configuration items configured above must be sent to eMite using the ","type":"text"},{"text":"Genesys Cloud Integration Details Form","type":"text","marks":[{"type":"link","attrs":{"href":"https://forms.office.com/Pages/ResponsePage.aspx?id=3sn6dJln50i8F41-AeKBaKxeonF3i2xNma05EqDE5yhUNUI2TFhGN1NFT1JWVUpCU0VCQ0pBWVJDTCQlQCN0PWcu"}}]},{"text":".","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Full names for all ","type":"text"},{"text":"emite","type":"text","marks":[{"type":"strong"}]},{"text":" groups created","type":"text"}]}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"text":"Assign eMite Roles and Permissions","type":"text","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}},{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"The eMite application onboards data for every agent in your Genesys Cloud Organization. It utilizes a ","type":"text"},{"text":"data onboarding license","type":"text","marks":[{"type":"underline"}]},{"text":" which is tracked using the ","type":"text"},{"text":"integration > emiteApps > View ","type":"text","marks":[{"type":"strong"}]},{"text":"Genesys Cloud permission. ","type":"text"},{"type":"hardBreak"},{"text":"This means that every agent that eMite collects data for must have the ","type":"text"},{"text":"integration > emiteApps > View","type":"text","marks":[{"type":"strong"}]},{"text":" permission assigned, no matter how many users actually access the eMite dashboards. ","type":"text"}]},{"type":"paragraph","content":[{"text":"It is a ","type":"text"},{"text":"data onboarding","type":"text","marks":[{"type":"strong"}]},{"text":" license, rather than an ","type":"text"},{"text":"application access","type":"text","marks":[{"type":"strong"}]},{"text":" license. ","type":"text"}]},{"type":"paragraph","content":[{"text":"There are currently two methods to add the eMite permission to all of your agents:","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"1) The Manual Method:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Create a division specific Role for each Division that is utilizing eMite, using the format ","type":"text"},{"text":"eMite_DivisionName","type":"text","marks":[{"type":"strong"},{"type":"em"}]},{"text":" (if it does not already exist). In the example screenshot above, the role would be named ","type":"text"},{"text":"eMite_Home","type":"text","marks":[{"type":"strong"},{"type":"em"}]},{"text":".","type":"text","marks":[{"type":"em"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Add the ","type":"text"},{"text":"integration > emiteApps > View","type":"text","marks":[{"type":"strong"}]},{"text":" permission to the above role.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Assign the above role to all agents (Genesys Cloud 1, 2 or 3 users) in the division.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Repeat steps 1 to 3 for all remaining Divisions in your org that eMite is onboarding data for / providing reporting for.","type":"text"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Please refer to the following instructions from Genesys on how to create roles, assign permissions and assign roles to users:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"About Roles and Permissions: ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://help.mypurecloud.com/articles/about-roles-permissions/"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Adding Roles and assigning Permissions: ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://help.mypurecloud.com/articles/add-roles/"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Assign a Role to a User: ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://help.mypurecloud.com/articles/grant-a-role-and-a-division-to-a-user/"}},{"text":" ","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"2) The Automated Method:","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Note:","type":"text","marks":[{"type":"strong"}]},{"text":" The Automated Method is only supported in 6 out of 12 Genesys Cloud regions. 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You need to have the ability to create roles, assign permissions to those roles, and assign those roles to users within each division.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In another browser tab, open one of the following links based on your Genesys Cloud org region: (You can check your region based on your corresponding login URL, here: ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://help.mypurecloud.com/articles/aws-regions-for-purecloud-deployment/"}},{"text":" )","type":"text"}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Americas (US East): ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://em-prod-provision.emitecloud.com/provision/updatepermission.html?langTag=en-us&environment=mypurecloud.com"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Americas (US West): ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://em-prod-provision.emitecloud.com/provision/updatepermission.html?langTag=en-us&environment=usw2.pure.cloud"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"EMEA (Frankfurt): ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://em-prod-provision.emitecloud.com/provision/updatepermission.html?langTag=en-us&environment=mypurecloud.de"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"EMEA (Dublin): ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://em-prod-provision.emitecloud.com/provision/updatepermission.html?langTag=en-us&environment=mypurecloud.ie"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asia Pacific (Sydney): ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://em-prod-provision.emitecloud.com/provision/updatepermission.html?langTag=en-us&environment=mypurecloud.com.au"}},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Asia Pacific (Tokyo): ","type":"text"},{"type":"inlineCard","attrs":{"url":"https://em-prod-provision.emitecloud.com/provision/updatepermission.html?langTag=en-us&environment=mypurecloud.jp"}},{"text":" ","type":"text"}]}]}]},{"type":"rule"},{"type":"heading","attrs":{"level":2},"content":[{"text":"Integration Checkpoint","type":"text","marks":[{"type":"textColor","attrs":{"color":"#36b37e"}},{"type":"strong"}]}]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","content":[{"text":"Integration Checkpoint","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"All configuration items configured above must be sent to eMite using the ","type":"text"},{"text":"Genesys Cloud Integration Details Form","type":"text","marks":[{"type":"link","attrs":{"href":"https://forms.office.com/Pages/ResponsePage.aspx?id=3sn6dJln50i8F41-AeKBaKxeonF3i2xNma05EqDE5yhUNUI2TFhGN1NFT1JWVUpCU0VCQ0pBWVJDTCQlQCN0PWcu"}}]},{"text":". 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