HOW TO: Configure Genesys Cloud Groups to Control Access to eMite
Importance of Genesys Cloud Groups
As part of the eMite provisioning process, 3 groups are created within Genesys Cloud, with Type as Official and Visibility as Public.
emite_Access | Membership to this group will be required to access the eMite Integration within Genesys Cloud. Members of this group will be able to access the eMite Application. |
emite_DashboardViewer | Members of this group will be able to view the Out-of-the-Box Content within eMite that is provided as a part of the deployment. |
emite_DashboardCreator | Members of this group will have permission to create and edit dashboard pages & reports within eMite. |
All users will need to be a member of the emite_Access group in order to use the eMite application, but it will be important to consider which permissions you want to allocate to each user with regard to additional group membership. You may wish to share the Out-of-the-Box content will all users that can access the application, or you might prefer to create tailored report pages and share only this custom content with users.
Assigning Users to Groups
1. Select Admin from Genesys Cloud main menu.
2. Under Directory, click Groups.
3. Search the group name where you like to add users.
4. From the Group Details tab, click Edit.
5. Enter the name of each user that you want to add in the Add Person field.
6. Click Save to commit your changes.
For additional help on adding users to groups, please visit the PureCloud resource center: https://help.mypurecloud.com/articles/add-group-members/