The Grid Wallboard provides a very simple grid layout to highlight key metrics in the contact center. It has been designed to be displayed on a TV Wallboard.
Highlights:
Personalize the layout of the wallboard by drag'n'dropping the datablocks around on the page
Choose from a wide range of contact center metrics to display
Set your own color and audio threshold alerts on each specific datablock
Datablocks used:
Dimensions Filter - To choose the timezone to filter QueueMetrics_Daily aggregations, if more than one timezone is configured.
Measures and Measure Groups used:
queuebservations (Index)
Predefined Measures_Sum
Agents online
Agents available
Contacts in queue
Oldest contact age
queuemetrics_daily (Index)
Trend Measures
Today GOS
Today Handled Count
Today Abandoned Count
Today Offered Calls
Today Callback Handled
contacts (Index)
Custom Measures
Average agent interaction duration
Average agent number of holds
Average agent after contact work duration