The Queue Status Wallboard showcases the real-time status of all queues in the contact center. It has been designed to be displayed on a TV Wallboard.
Highlights:
View the distribution of Calls Waiting, Agents Available, Agent Interacting and Agents in ACW - all broken down by Queue name
Observe the real-time interactions in the contact center
Filter and sort the information in the tables to focus in on the data you want to see
Datablocks used:
Doughnut Graphs
Measures and Measure Groups used:
queueobservations (Index)
Predefined Measures_Sum
Agents Available
Agents on call
Contacts in queue
Agents after contact work
AwsConnectRT_AgentEvent (Real-Time Message Queues)