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Overview / Description

The Queue Status Wallboard showcases the real-time status of all queues in the contact center. It is designed to be displayed on a TV Wallboard.

Viewer

This section covers Queue Status Wallboard for Viewer access.

Creator

This section covers Queue Status Wallboard for Creator access.

Highlights:

  • View the distribution of Calls Waiting, Agents Available, Agent Interacting, and Agents in ACW - all broken down by Queue name

  • Observe the real-time interactions in the contact center

  • Filter and sort the information in the tables to focus in on the data you want to see

Datablocks used:

  • Cube Report - Doughnut Graphs

  • Drillthrough

Measures and Measure Groups used:

queueobservations (Index)

  • Predefined Measures

    • Agents Available

    • Agents on call

    • Contacts in queue

    • Agents after contact work

AwsConnectRT_AgentEvent (Real-Time Message Queues)

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