Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

The Operational Visibility dashboard provides both high level and drill-down details of queues in the contact center.

Datablock used:

Measures and Measure Groups used:

queuemetrics (index)

  • Predefined Measures_Sum

    • Contacts handled

    • Contacts abandoned

    • Contacts handled incoming

    • Contacts handled outbound

    • Contacts transferred in

    • Contacts transferred out

  • Custom Measures

    • % Answered

    • % Abandoned

  • No labels