The Agent Status Wallboard showcases the real-time status of all agents in the contact center. It has been designed to be displayed on a TV Wallboard display.
Highlights:
View how many agents are on-queue vs off-queue and the routing status of those agents who are on-queue
View how many agents are Available vs Not Available and the Organizational Presence (OP) of those who are not available
Observe the real-time status of agents who are on-queue
Observe the real-time status of agents who are off-queue
Filter and sort the information in the tables to focus in on the data you want to see
Datablocks used:
Measures and Measure Groups used:
None