The Command Center Wallboard showcases what is happening 'Today' in the contact center. It offers a holistic view of the entire operation for the current day. It has been designed to be displayed on a TV Wallboard display.
Highlights:
· Configure your own announcement message at the top of the page to alert agents to important company information
· Compare today's Service Level (GoS), Calls Offered, ASA, Abandoned Calls and Occupancy with yesterday's trend and the Same Day Last Week (SDLW) trend
· See real-time Agent Status information and be alerted when agents spend too much time in one state
· See near real-time information around Calls Waiting, Agent Answer Rate, Longest Wait Time and Average Queue Answer Time
Datablocks used:
· Status
· Gauge
· Cube Report - Line
· Drillthrough - Realtime Data