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There may be times the Snare Support team require debug logs for investigation. Ensure you start a command prompt as Administrator and navigate to the folder where Epilog is installed, to retrieve the logs.

To retrieve debug logs for Epilog:

> net stop epilog

> epilog -c -d9 > myepilog.log 2>&1

Where <myepilog.log> may be any name given to the log file.  Continue to use Snare until you have an error, or enough time for your events to be processed. Due to buffering this may take many minutes.  After this time, enter CTRL-C to end the debug log.

> net start epilog

Attach the log  to your Snare Support issue.

To retrieve debug logs for Epilog as it communicates with the Snare Agent Manager:

> net stop epilog

> epilog -c -d SAM:trace > myepilog.log 2>&1

Where <myepilog.log> may be any name given to the log file.  Continue to use Epilog until you have an error, or enough time for your events to be processed. After this time, enter CTRL-C to end the debug log.

> net start epilog

Attach the log  to your Snare Support issue.