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Table of Contents

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Overview / Description

The Abandoned Calls Details dashboard provides Details Dashboard provides details around abandoned call details in the contact center.

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Viewer

Info

This section covers Abandoned Calls Details for Viewer access.

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Creator

Info

This section covers Abandoned Calls Details for Creator access.

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Datablock used:

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Measures and Measure Groups used:

emite_awsconnectcontacttrace (index)

  • Custom Measures

    • Abandoned Calls

    • Offered Calls